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Careers at sylvite

Fraud warning

It has come to our attention that a group of individuals has been extending fraudulent offers of employment to people residing within and outside of Canada. Individuals are being asked to forward on their personal information so that the immigration process can commence. Please be advised that these offers should be considered fraudulent and are acting as a means to steal your information and/or your money.

At Sylvite, we would conduct a personal interview with you prior to any offers of employment being extended. We would never ask for you to provide any money. Also, we would not ask you to provide information for an LMO process prior to an interview, offer and acceptance of same.

We are recommending that you do not respond to any emails extending an unsolicited offer of employment. If you do receive an email of this nature we suggest that you ignore and report it to your local police department. If you have any questions regarding any email received you can contact hr@sylvite.ca.

Customer Service Representative - Dispatch

Sylvite is currently hiring a Dispatch Customer Service Representative at our Transportation location in Burlington.

RESPONSIBILITIES

CSR: Customs

  • Collect all pertinent paperwork for customs processing
  • Closely monitor customs email to ensure immediate response to customs preparation requests
  • Work with Brokers and on CBSA website to ensure accurate shipments
  • Prepare ACE and ACI manifests
  • Provide drivers with competed paperwork

CSR: Dispatch Support

  • Assist Load Planners in day to day operation
  • Order Entry
  • Customer Reports
  • Provide drivers with accurate information for picking up and dropping off loads
  • Inform drivers of procedures to be followed – e.g. incorrect address, wait times, etc.
  • Follow up on dropped trailers
  • Accurately close orders in Transportation Management System
  • Follow standard operating procedures re transportation of goods, supporting documents, etc.
  • Recommend changes to standard operating procedures in order to increase efficiencies on an ongoing basis and to provide corrective action

Driver Liaison

  • This function is the main contact for the drivers
  • Perform on-call services as per department policy
  • Hours of Work and days off for General Holidays may be modified as relates to customer demand
  • Monitor Hours of Service – advise supervisor when driver is nearing maximum hours
  • Assist drivers with issues resolution – loads, equipment, deliveries timing, etc.
  • Resource to drivers to resolve personal issues, such as absence, scheduling vacation, other time off, etc.
  • Assist Administrators and driver regarding problems with paperwork, driver envelope information, etc.
  • Assist Fleet Operations to coordinate contacting driver re: fleet maintenance or safety and compliance needs
  • Advise General, Terminal, Driver or Fleet Manager re: need for disciplinary action

System Integrity

  • Transportation Management System– critical to access and enter accurate and complete data - information is used by others 
  • Identify problem areas to Transportation Management System provider / Transportation Administrator

Teamwork

  • Cross train in the various operational boards – Logistics, Local/PQ, USA, etc.
  • Be prepared to provide coverage related to illness/vacation of other team members.
  • Develop an effective working relationship with other Operations personnel
  • Provide complete information when transitioning work to other dispatchers

Customer / Industry Relations

  • Develop and maintain business network of contacts
  • Participate in industry associations, attend related conferences, etc.

Company Knowledge and Mutual Support

  • Become knowledgeable about all Sylvite divisions and the products and services they provide to customers
  • Demonstrate adherence to ISO standards and other best practices
  • Documentation of all processes and tasks for which a function is responsible
  • Demonstrate a high degree of service to and collaboration with other business units
  • Provide support to other department members maintaining a sense of team
  • Provide positive feedback to others when possible; coach others for success
  • Recommend opportunities for improvement of processes and systems as a result of the function performed or based on observations
  • Recommend opportunities for reducing costs

REQUIREMENTS / QUALIFICATIONS

KEY PERSONAL ATTRIBUTES REQUIRED FOR THE POSITION

  • Decision Making Skills
  • Problem Solving Skills
  • Accuracy / Attention to Detail
  • Strong Interpersonal Skills
  • Persuasiveness
  • Negotiation Skills
  • Ability to work in a fast-paced, changing environment

EDUCATION, EXPERIENCE AND/OR TRAINING REQUIREMENTS

  • 2-3 years’ experience in the Transportation Industry as a dispatcher
  • Experience with U.S. Board and Customs 
  • University/College Degree in Related Field or equivalent experience
  • CITT Accreditation – Canadian Institute of Traffic and Transportation – desired
  • Industry-Related Training Courses
  • Proficiency with Transportation Management Software, Excel
  • TMW Training
  • On-the-Job Training specific to Function – proficiency within three months
  • General Health & Safety Orientation
  • WHMIS Training 

WORKING CONDITIONS

  • Physical Effort: Normal
  • Physical Environment: Normal
  • Sensory Attention: High degree of attention to detail
  • Mental Stress: Fast-paced working environment