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Careers at sylvite

Dispatcher

RESPONSIBILITIES

OPERATIONS - DISPATCH

  • Execute the dispatch plan 
  • Dispatch all loads to the drivers
  • Provide drivers with accurate information for picking up and dropping off loads
  • Persuade drivers to take unappealing loads, to work off schedule, accommodate customer demands, etc.
  • Inform drivers of procedures to be followed – e.g. incorrect address, wait times, etc.
  • Manage the trailer pool
  • Assign trailers 
  • Follow up on dropped trailers
  • Close orders in Transportation Management System
  • Follow standard operating procedures re transportation of goods, supporting documents, etc.
  • Recommend changes to standard operating procedures in order to increase efficiencies on an ongoing basis and to provide corrective action
  • Adhere to ISO standards 

 
DRIVER LIAISON

  • This function is the main contact for the drivers
  • Perform on-call services as per department policy
  • Hours of Work and days off for General Holidays may be modified as relates to customer demand
  • Monitor Hours of Service – advise supervisor when driver is nearing maximum hours
  • Assist drivers with issues resolution – loads, equipment, deliveries timing, etc.
  • Resource to drivers to resolve personal issues, such as absence, scheduling vacation, other time off, etc.
  • Assist Administrators and driver regarding problems with paperwork, driver envelope information, etc.
  • Assist Fleet Operations to coordinate contacting driver re: fleet maintenance or safety and compliance needs
  • Advise Fleet Manager or Vice President re: need for disciplinary action 

 
SYSTEM INTEGRITY

  • Transportation Management System– critical to access and enter accurate and complete data - information is used by others 
  • Identify problem areas to Transportation Management System provider / Transportation Administrator  

 

TEAMWORK

  • Cross train in the various operational boards – Logistics, Local/PQ, USA, etc.
  • Be prepared to provide coverage related to illness/vacation of other team members.
  • Develop an effective working relationship with other Operations personnel
  • Provide complete information when transitioning work to other dispatchers 

 

CUSTOMER /INDUSTRY RELATIONS

  • Develop and maintain business network of contacts
  • Participate in industry associations, attend related conferences, etc. 

 

COMPANY KNOWLEDGE AND MUTUAL SUPPORT 

  • Become knowledgeable about all Sylvite divisions and the products and services they provide to customers 
  • Demonstrate adherence to ISO standards and other best practices 
  • Documentation of all processes and tasks for which a function is responsible
  • Demonstrate a high degree of service to and collaboration with other business units
  • Provide support to other department members maintaining a sense of team
  • Provide positive feedback to others when possible; coach others for success
  • Recommend opportunities for improvement of processes and systems as a result of the function performed or based on observations
  • Recommend opportunities for reducing costs 

WORKING CONDITIONS

  • Physical Effort: Normal
  • Physical Environment: Normal
  • Sensory Attention: High degree of attention to detail
  • Mental Stress: Fast-paced working environment
OPERATIONS - DISPATCH  Execute the dispatch plan   Dispatch all loads to the drivers  Provide drivers with accurate information for picking up and dropping off loads  Persuade drivers to take unappealing loads, to work off schedule, accommodate customer demands, etc.  Inform drivers of procedures to be followed – e.g. incorrect address, wait times, etc.  Manage the trailer pool  Assign trailers   Follow up on dropped trailers  Close orders in Transportation Management System  Follow standard operating procedures re transportation of goods, supporting documents, etc.  Recommend changes to standard operating procedures in order to increase efficiencies on an ongoing basis and to provide corrective action  Adhere to ISO standards 
 
DRIVER LIAISON  This function is the main contact for the drivers  Perform on-call services as per department policy  Hours of Work and days off for General Holidays may be modified as relates to customer demand  Monitor Hours of Service – advise supervisor when driver is nearing maximum hours  Assist drivers with issues resolution – loads, equipment, deliveries timing, etc.  Resource to drivers to resolve personal issues, such as absence, scheduling vacation, other time off, etc.  Assist Administrators and driver regarding problems with paperwork, driver envelope information, etc.  Assist Fleet Operations to coordinate contacting driver re: fleet maintenance or safety and compliance needs  Advise Fleet Manager or Vice President re: need for disciplinary action 
 
SYSTEM INTEGRITY  Transportation Management System– critical to access and enter accurate and complete data - information is used by others   Identify problem areas to Transportation Management System provider / Transportation Administrator  

REQUIREMENTS / QUALIFICATIONS

KEY PERSONAL ATTRIBUTES

  • Decision Making Skills
  • Problem Solving Skills
  • Accuracy / Attention to Detail 
  • Strong Interpersonal Skills
  • Persuasiveness
  • Negotiation Skills
  • Ability to work in a fast-paced, changing environment 

 

EDUCATION, EXPERIENCE, TRAINING

  • 2-3 years of experience in the Transportation Industry as a dispatcher
  • Experience with U.S. Board and Customs 
  • University/College Degree in Related Field or equivalent experience
  • CITT Accreditation – Canadian Institute of Traffic and Transportation – desired
  • Industry-Related Training Courses
  • Proficiency with Transportation Management Software, Excel
  • TMW Training
  • On-the-Job Training specific to Function – proficiency within three months
  • General Health & Safety Orientation
  • WHMIS Training